Procedure for the processing of information

INITIATION OF THE PROCEDURE

Communications will be made through the internal information channel enabled by ONSELLA GLOBAL SERVICES , which ensures an objective, secure process, and respecting in all cases the parameters established in article 7 of Law 2/2023, of February 20.

In order to ensure the highest standards of information security, confidentiality and, where appropriate, preserve anonymity, ONSELLA GLOBAL SERVICES has established that the information must be submitted in writing, through the on-line platform which can be accessed through the following link.

If digital tools are not available, communications may be sent by mail to the following address: Polígono. Industrial Plaza. C/ Celsa 19, 50197 Zaragoza (Spain). All communications sent must provide at least the following information:

  • Place where the irregularity occurs
  • Description of the irregularity
  • Time of occurrence
  • Identification of responsible persons
  • Detail how you became aware of the irregularity
  • Documentation attached to the information (evidence or clues)

Once the communication has been received, an acknowledgement of receipt will be sent to the informant within a maximum of seven calendar days.

 

COMMUNICATIONS ANALYSIS

Once the acknowledgement of receipt has been sent, a maximum period of ten working days will be available to admit the communication for processing or, failing that, to request the informant to correct or provide further documentation. The reporting person shall have five working days to supplement or correct the information.

ADMISSION FOR PROCESSING

Once the aforementioned period has elapsed, the communications will be admitted or rejected within a maximum period of ten working days. The causes of inadmissibility shall be the following:

  • Lack of substantiation or plausibility of facts
  • Facts that are not included in the material scope of application of Law 2/2023, of February 20.
  • Communications that do not include new or significant information, with respect to communications that have been previously rejected.
  • Communications whose nature is abusive or unjustified, when it is determined that their real purpose is not to carry out an investigation.
  • Communications that are unfounded or where there are grounds to believe that they have been obtained through the commission of a crime, in which case such information shall be forwarded to the Public Prosecutor’s Office.

In the event that a communication, investigated through this system, deals with a matter pending judicial or administrative resolution, the final decision will be subject to such resolution.

 

RESEARCH PHASE

Once the communication sent is admitted, the affected persons will be notified within a maximum period of five working days, having in turn, a maximum period of ten working days to present as many allegations as they may consider. The affected persons may be heard at any time during this phase, and may be assisted by a lawyer.

 

RESOLUTION OF THE INVESTIGATION

Once the investigation phase has been completed, the deadline for the resolution of the case will be 20 working days. The resolution of the file shall contain a report reflecting, at least:

  • A statement of the facts reported together with the identification code of the communication and the date of registration.
  • The actions carried out in order to verify the verisimilitude of the facts.
  • The conclusions reached in the investigation and the assessment of the proceedings and the evidence supporting them.

The file will end with one of the following decisions:

  • The file is closed if no infraction or irregularity has been proven.
  • Existence of an infraction, and transferring it to the person responsible for the affected area in order to take the corresponding disciplinary or corrective measures.
  • Referral to the Public Prosecutor’s Office, if there are indications that the facts may constitute a crime.
  • False information, which may be subject to a very serious infringement, under the terms established in Law 2/2023, of February 20.

 

PROCESS DIAGRAM

The procedure described is summarized in the infographic shown on the following page:

procedure-processing-information-summary